TerrAssure Terms of Service

Last updated: November 27, 2025

These Terms of Service ("Terms") govern your access to and use of the platforms, tools, and services provided by TerrAssure Insurance Services ("TerrAssure", "we", "us", "our"), including the electronic issuance and delivery of insurance documents (collectively, the "Services").

These Terms are intended for licensed insurance brokers, MGAs, and other industry partners in Canada. By accessing or using the Services, you confirm that you:

• Are acting in a professional capacity as a licensed broker/representative; and
• Agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Services.

1. Who We Are

TerrAssure is a wholesale insurance brokerage that works with licensed insurance brokers and other intermediaries to place and manage insurance products with insurers. We do not transact directly with the general public.

Our role includes:

• Providing markets and facilities for brokers
• Assisting with underwriting, placement, and policy issuance
• Supporting claims-related communication where applicable

2. Applicability of These Terms

These Terms apply to your use of:

• Our websites and web portals
• Online submission and quoting tools
• Electronic policy issuance and document delivery systems
• Any other digital or electronic service we provide to you

Additional agreements (e.g., broker contracts, market agreements, NDAs) may apply to your relationship with us. If there is a conflict between these Terms and a signed written agreement, the written agreement will generally prevail for that specific relationship.

3. Eligibility & Broker Responsibilities

By using the Services, you represent and warrant that:

1. You are properly licensed to act as an insurance broker/agent in the relevant jurisdiction(s);
2. You are authorized by your firm to use the Services on its behalf;
3. You will comply with all applicable laws, regulations, and regulatory guidelines, including those of your provincial regulator and any self-regulatory bodies.

You are responsible for:

• Ensuring that all information submitted to TerrAssure is accurate, complete, and up to date
• Obtaining and documenting all necessary consents from insureds and applicants
• Communicating accurately and promptly with your clients about coverage terms, conditions, and limitations
• Reviewing all quotes, binders, and policy documents issued via the Services for accuracy before relying on them

4. Use of the Services

You agree to use the Services only for lawful, professional, and insurance-related purposes. You must not:

• Attempt to gain unauthorized access to our systems, accounts, or data
• Interfere with or disrupt the integrity or performance of the Services
• Use the Services to transmit malicious code, spam, or fraudulent information
• Misrepresent your relationship with TerrAssure or with any insured, insurer, or regulator

We may monitor usage for security, compliance, and service improvement and may suspend or restrict access if we suspect misuse, breach of these Terms, or security risks.

5. Accounts, Credentials & Security

You may be required to create an account or receive login credentials to access certain parts of the Services.

You agree to:

• Keep your login credentials confidential
• Not share your credentials with unauthorized users
• Notify us promptly of any suspected unauthorized access, misuse, or security incident involving your account

You are responsible for all activities that occur under your account unless caused by our negligence or misconduct.

6. Submissions, Quotes & Binding

6.1 Submissions

When you submit a risk or application via our Services, you confirm that:

• The information is, to the best of your knowledge, true, accurate, and not misleading
• You have disclosed all material facts required by the insurer and applicable law
• You are authorized by the insured/applicant to provide that information to us and to insurers

6.2 Quotes

Any quote generated or communicated via the Services:

• Is based on the information provided at the time of the quote
• Is not a guarantee of coverage and may be subject to change, correction, or withdrawal by the insurer
• May include conditions, subjectivities, or additional documentation requirements

Quotes do not bind TerrAssure or the insurer until explicitly bound in accordance with Section 6.3.

6.3 Binding & Policy Issuance

Coverage is not bound unless:

1. A clear bind instruction has been given by you and accepted by TerrAssure/insurer; and
2. All conditions precedent to binding coverage (e.g., subjectivities, signatures, payment arrangements if required) have been satisfied or expressly waived in writing.

We may issue policies, binders, endorsements, certificates, and other documents electronically via the Services. It is your responsibility to:

• Review all documents upon receipt
• Promptly notify us of any errors, omissions, or discrepancies
• Communicate the final terms and conditions accurately to your clients

7. Electronic Delivery, Transmission & Errors

7.1 Electronic Communications

You agree that:

• We may deliver quotes, binders, policies, endorsements, invoices, statements, and other communications electronically, including via email, secure portal, or other digital means;
• Such electronic communications may constitute legal notice or documentation to the extent permitted by law.

You are responsible for ensuring that:

• Your contact details (including email addresses) are correct and up to date
• Your systems (e.g., email filters, firewall settings) allow for delivery of our communications
• You regularly check the relevant inboxes and portals for new messages and documents

7.2 Errors in Transmission & Technical Issues

While we take reasonable steps to ensure accurate and timely electronic communication, you acknowledge that:

• Electronic transmission involves risks, including delays, interruptions, data corruption, interception, or loss
• Emails or documents may be filtered, quarantined, misrouted, or blocked by your or your firm's technology systems

Accordingly:

• TerrAssure is not liable for any loss, damage, or expense arising from errors, delays, non-delivery, or alterations in the content of an electronic transmission that are beyond our reasonable control, including issues caused by your systems, third-party networks, or internet service providers.
• You must promptly review all electronic communications and documents from us and immediately notify us of any discrepancies, missing documents, or suspected transmission errors.
• In the event of any inconsistency between an electronic version and the version held in TerrAssure's or the insurer's official system of record, the system-of-record version will generally prevail, subject to applicable law and regulatory requirements.

If you suspect an error or you do not receive expected documents within a reasonable time, contact us promptly so we can investigate and, if necessary, re-send or correct the documentation.

8. Information, Privacy & Data Protection

Your use of the Services is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

By using the Services, you:

• Acknowledge that you have read and understood our Privacy Policy; and
• Confirm that you have obtained any required consents from insureds and applicants to share their personal information with us and with insurers, subject to applicable law.

You are responsible for ensuring that any personal or confidential information you submit is handled in compliance with all applicable privacy laws and your own firm's policies.

9. Intellectual Property

All content, software, tools, and materials made available through the Services, including:

• Text, graphics, logos, icons, images
• Page layouts, workflows, and user interface elements
• Underlying software, databases, and code

are owned by or licensed to TerrAssure and protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to use the Services solely for legitimate business purposes as an insurance professional. You may not:

• Copy, modify, reverse engineer, resell, or redistribute the Services or their components
• Remove or alter any copyright, trademark, or proprietary notices
• Use TerrAssure's name, logo, or branding in a misleading or unauthorized manner

10. Disclaimers

To the fullest extent permitted by law:

1. The Services are provided on an "as is" and "as available" basis.
2. We do not warrant that the Services will be uninterrupted, error-free, or free from security vulnerabilities.
3. Any tools, calculators, or indicative outputs provided through the Services are for guidance only and should not be relied upon as a substitute for professional judgment, underwriting guidelines, or policy wordings.

Coverage is always determined by the terms, conditions, limitations, and exclusions of the applicable insurance policy as issued by the insurer.

11. Limitation of Liability

To the extent permitted by applicable law:

• TerrAssure is not liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of business, or loss of data, arising out of or in connection with the use or inability to use the Services, even if we have been advised of the possibility of such damages.
• TerrAssure's aggregate liability to you for any claims arising out of or relating to the Services or these Terms, whether in contract, tort, or otherwise, will be limited to the lesser of:
  • The amounts paid (if any) by you to TerrAssure for the specific transaction giving rise to the claim, or
  • A reasonable monetary cap as set out in any separate written agreement between us.

Nothing in these Terms limits liability where such limitation is not permitted under applicable law.

12. Indemnity

You agree to indemnify and hold harmless TerrAssure, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your breach of these Terms;
• Your violation of applicable laws or regulations; or
• Any inaccuracy or incompleteness in the information you submit through the Services.

13. Suspension & Termination

We may, in our reasonable discretion and subject to applicable laws and contractual obligations:

• Suspend or restrict your access to the Services; or
• Terminate your access to the Services

if we believe you have breached these Terms, misused the Services, or created a security or compliance risk.

You may stop using the Services at any time. Termination or suspension does not affect:

• Rights and obligations accrued up to the date of termination; or
• Any ongoing obligations under other agreements between you and TerrAssure.

14. Changes to the Services & Terms

We may update, enhance, or modify the Services from time to time. We may also update these Terms to:

• Reflect changes in our Services or business;
• Comply with legal or regulatory requirements; or
• Address security or operational needs.

When we make material changes, we will update the "Last updated" date at the top of these Terms and may provide additional notice (e.g., via our portal or email). Your continued use of the Services after any changes take effect constitutes your acceptance of the updated Terms.

15. Governing Law & Dispute Resolution

These Terms and any disputes arising from or related to them or the Services are governed by the laws of:

Manitoba, Canada

without giving effect to its conflict of laws rules.

Any dispute arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the courts of Manitoba, unless otherwise required by applicable law.

16. General Provisions

• Entire Agreement: These Terms, together with any applicable written agreements between you and TerrAssure, constitute the entire agreement relating to your use of the Services.
• Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• No Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights or obligations in connection with a merger, acquisition, or similar corporate transaction.

17. Contact Us

If you have questions about these Terms or the Services, please contact:

We're here to support your brokerage with clear, reliable wholesale solutions—and that starts with making sure you understand how our digital services work and where your responsibilities begin and end.